Getting customer support right in a clothes shop can be a bit tricky at times. How could you tell if your person just wants to browse and be left alone or is holding out for someone to come and help them? Getting it wrong can be a bit of a disaster, so it's a minefield at times. In the end, there isn't a really surefire way of telling. Some individuals just prefer a different form of service. Here's a few ways to help you ensure customers get probably the most from the shops.
Get ready for questions. Your staff need to know the ins and outs of everything in the store from the makes on the racks to the sizes for sale in the stockroom. Having staff that appear knowledgable increase the trust the customer has in them. Everyone's conscious that shop assistants are trying to sell, but it'll always help if they really believe the assistant once they say "That looks great for you!" https://jabelledesigns.com.
Associated with this really is having staff that get the fashion on sale. They don't necessarily need certainly to dress in this style (although it's always advisable to have your employees dressed in the stuff you sell), however they need to know what works and what doesn't. For example, in a niche shop like Cyberdog, the staff need to know what they're trying to sell, how it goes with other things and whether it's right for a walk about town or an evening in a club. With those places the customer is usually clued up as well, so if they can tell the assistant doesn't know their stuff, they'll be put off.
Additionally you need to work out precisely how proactive you must be. It all depends on the type of shop you want to run. In small boutique shops, it's perfectly fine to move up and ask if someone needs some assistance, whilst in other places it would seem intrusive. It's up to you to produce the vibe of your shop and act accordingly to it. You'll usually have the ability to tell if someone looks lost and needs help, so ensure they feel comfortable and let them know they can involve some advice if they need it. Make sure to remember though that pushy sales techniques don't work in shops unless the customer is specifically after advice. Waltzing up to someone and telling them how great they'd try the dress they're casually gazing at probably won't help much https://www.watchovers.com.
Finally, be prepared for difficult customers. At some point you will get people trying to scam you about refunds or complaining about the quality of something you've sold them. This is just a fact of the business. You will need to work out beforehand how you'll deal with these people. It can sometimes be good to provide them a bit of slack even though you know they're trying to pull an easy one, but don't let them take advantage. You don't want to be referred to as a smooth touch.
